Haulotte Star 10: Mast will not raise or lower

Likely cause: Discharged battery, an active fault code, platform overload or a faulty solenoid valve. Diagnosis: Check the power supply, read the code and verify the load.

Haulotte Star 10: Weak or short run time on the battery

Likely cause: Worn cells, a faulty charger, corroded terminals or a connected charger that blocks operation. Diagnosis: Measure the voltage, disconnect the charger and check the terminals and cells.

Haulotte Star 10: Tilt alarm

Likely cause: Working on uneven ground or a damaged tilt sensor. Diagnosis: Level the machine; calibration or replacement of the sensor at a service centre.

Haulotte Star 10: Platform overload

Likely cause: Capacity exceeded or a load sensor out of calibration. Diagnosis: Reduce the load; calibration at a service centre.

Haulotte Star 10: No response from the controls

Likely cause: Emergency stop pressed, a blown fuse or loss of controller communication. Diagnosis: Check the emergency stops, fuses and connectors.

Faults and error codes · vertical mast lift

Haulotte Star 10 service: faults and error codes

The most common faults of the Haulotte Star 10 (vertical mast lift) with the likely cause and the way to diagnose them, and below the Haulotte error codes with explanations. RK Rental services the Haulotte Star 10: repairs, maintenance inspections and preparation for UDT inspections (UDT is the Polish Office of Technical Inspection), parts and service life assessment.

Haulotte Star 10: machine data

Type: vertical mast lift
Working height: 10 m
Platform capacity: 200 kg
Drive: Electric
Error codes in the database: 67

Star 10 machine card →Star 10 manuals and parts catalogue →Haulotte parts →

The information below is diagnostic and indicative. Repairs, calibrations and clearing of fault codes are carried out by a qualified service technician, according to the manual for the specific serial number of the machine. A machine with an active fault code must not be used until the cause has been removed.

Haulotte Star 10 technical data useful for service

Weight and dimensions decide how the machine is transported to a workshop, while the tyres, battery and drive decide which parts are needed. When you report a service job, please also give the serial number from the rating plate.

Platform height: 8 m
Outreach: 3 m
Machine weight: 2,540 kg
Platform dimensions: 0.78 × 0.98 m
Transport dimensions (L × W × H): 2.61 × 0.99 × 1.99 m
Drive: 2WD
Tyres: Non-marking
Use: Indoor / outdoor
Number of persons: 1 outdoor / 2 indoor
Ground Clearance: 10 cm

Most common Haulotte Star 10 faults

Mast will not raise or lower

Likely cause: Discharged battery, an active fault code, platform overload or a faulty solenoid valve.
Diagnosis / how to fix it: Check the power supply, read the code and verify the load.

Weak or short run time on the battery

Likely cause: Worn cells, a faulty charger, corroded terminals or a connected charger that blocks operation.
Diagnosis / how to fix it: Measure the voltage, disconnect the charger and check the terminals and cells.

Tilt alarm

Likely cause: Working on uneven ground or a damaged tilt sensor.
Diagnosis / how to fix it: Level the machine; calibration or replacement of the sensor at a service centre.

Platform overload

Likely cause: Capacity exceeded or a load sensor out of calibration.
Diagnosis / how to fix it: Reduce the load; calibration at a service centre.

No response from the controls

Likely cause: Emergency stop pressed, a blown fuse or loss of controller communication.
Diagnosis / how to fix it: Check the emergency stops, fuses and connectors.

Haulotte Star 10 error codes: 67 codes explained

Newer Haulotte machines (HA/HT series on a CANbus) use codes in the format Fxx.yy shown on the lower control box display (Activ'Screen); the letter next to the code is the fault type: A = active, D = detected. Older electric scissor lifts (Compact, Optimum) have a ZAPI controller and AL/EP codes.

Below you see the code and the original manufacturer's message. Open a code for the likely cause, what you can check yourself and when to call service.

Source: Haulotte Maintenance Book Star (4000712550, 4001033900, 4001122480, 4001180330, 4001198400), fault codes chapter.

All Haulotte codes of this control system: list and search →

Do you have a fault or an error code on your Haulotte Star 10?

Our service team will read the code, diagnose the cause and remove the fault, at our workshop or on site at the customer's premises (construction site, hall, warehouse), with original or OEM-grade replacement parts.

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Contact

The fastest way is by phone: service +48 609 609 105 (also WhatsApp), or write to serwis@fajnepodnosniki.pl.

Phone (service):: +48 609 609 105
E-mail:: serwis@fajnepodnosniki.pl
WhatsApp:: +48 609 609 105
Base and office:: ul. Brzozowa 12, 86-061 Brzoza near Bydgoszcz, Poland
Office hours:: Monday to Friday, 7:30–15:30 (Polish time)
Response time:: Messages: a reply within 1–2 hours.