RK Rental service package terms
Version of 6 October 2026.
This page is an informational translation. The binding version of the terms is the Polish one: Regulamin pakietów serwisowych.
§ 1. What a service package is
- A service package is annual care by RK Rental of one aerial lift (mobile elevating work platform) within the scope described in § 2. We offer three packages: Start, Optimum, Max.
- A package covers aerial lifts of all brands, including those bought outside RK Rental.
- A package lasts 12 months from the date stated in the contract. Extension for the next year is agreed before the end of the period.
- The package contract identifies the machine (model, serial number) and its usual location. The customer informs us of a change of the place before the next inspection, because the travel surcharge depends on the place (§ 4).
§ 2. Scope of the packages
The mark means that the item is included in the package; means that it is not.
| Scope | Start | Optimum | Max |
|---|---|---|---|
| Maintenance inspections and documents | |||
| Baseline inspection at the start of the package: full assessment of the machine's condition with a report and photosThis is the first of the four inspections: a thorough verification of the machine's technical condition in line with the manufacturer's service manual, and a report on the technical condition of the machine. | |||
| Four maintenance inspections a year, every 3 months, at your siteA whole year without gaps in the deadlines. Scope according to the manufacturer's manual. Travel is included up to 50 km from Brzoza; beyond that PLN 3.50 + VAT per km. | |||
| Keeping documentation in line with UDT guidelines and the regulations on operating mobile elevating work platformsRegulation of 30 October 2018 on the technical conditions of technical inspection in the operation, repair and modernisation of handling equipment (Journal of Laws 2018, item 2176), which covers mobile elevating work platforms. An entry in the maintenance log and a report after every inspection. | |||
| Check of the safety devices according to the manufacturer's service manual | |||
| List of recommendations with a repair quotation after each inspectionYou know in advance what has to be done and at what price. The decision on a repair is yours. | |||
| Reminders of inspection and UDT inspection deadlines | |||
| Technician support for a fault or an error code | |||
| Periodic UDT inspection | |||
| Inspection and preparation of the machine before the periodic UDT inspectionOne of the four inspections is planned before the date of the UDT inspection. In the Start package the customer books the inspector. | |||
| Booking the UDT inspector and a maintenance technician present at the inspection | |||
| Calculation or update of the service life required at the inspection | |||
| Consumable replacements | |||
| Once a year: replacement of the engine oil and filters (diesel) or the hydraulic filters (electric)Labour is included in the package price. Oil and filters are charged separately, at the prices of our parts shop. | |||
| Once a year: measurement of the traction batteries with a report, with the voltage and electrolyte density of every cellFor electric lifts, on the customer's request, with the battery shipped to our workshop: the package covers the battery test and does not include shipping costs. The battery is the most expensive part of these machines, and the report shows how long it will keep working. | |||
| Breakdowns and downtime | |||
| Priority in service: a technician contacts you within 1 hour of a breakdown reportOn working days. The technician diagnoses the fault by phone and immediately agrees the date of arrival, ahead of reports from outside the Max package. | |||
| Repair plan for the next year: what to replace and when, with a cost estimateWe prepare it after the inspection before the UDT inspection, so larger expenses do not come as a surprise. | |||
| Travel to a breakdown free of charge, up to twice a yearWithin the travel range included in the package (up to 50 km from Brzoza). Labour and parts for the repair according to the service price list. | |||
§ 3. Maintenance inspections
- We carry out inspections every 3 months, at the place where the machine stands, within the scope of the manufacturer's service manual. For a machine that, according to the manual, needs an inspection every 30 days, we prepare a separate quotation.
- We agree the date of each inspection with the customer in advance. The customer makes the machine and a place to work available on the agreed date.
- The first inspection in a package is the baseline inspection: a full assessment of the machine's condition with a report and photos. The initial condition of the machine described in it binds both parties.
- After every inspection the customer receives a report and an entry in the maintenance log, and a list of recommendations with a repair quotation.
- Repairs going beyond the inspection are carried out after the customer accepts the quotation, according to the service price list (PLN 240 + VAT per hour of work).
§ 4. Travel
- Travel to inspections is included up to 50 km from our base in Brzoza near Bydgoszcz. Beyond that we add PLN 3.50 + VAT for every kilometre over the limit, counted one way, at every inspection. We state the amount before the contract is signed.
- Travel to a breakdown in the Max package (up to twice a year, within the travel range included in the price) covers the travel itself; labour and parts for the repair are charged according to the service price list.
§ 5. What a package does not cover
- Parts and materials: oils, filters, worn or damaged components. We quote them before replacing.
- Repairs going beyond the inspection. You receive a quotation and you decide.
- The official UDT fee for the inspection, which UDT settles directly with the owner of the machine.
- Transport of the machine to our workshop, when the repair cannot be done on site.
§ 6. Prices and payment
- Package prices per year, for one machine (net; 23% VAT is added to each):
- Start: electric lift PLN 3,300, diesel lift PLN 3,700
- Optimum: electric lift PLN 5,400, diesel lift PLN 5,800
- Max: electric lift PLN 6,050, diesel lift PLN 6,850
- Payment for the package in advance for the whole year, against a VAT invoice.
- The official fee for the UDT inspection is settled by the Office of Technical Inspection (UDT) directly with the owner of the machine.
§ 7. Warranty on the work
- We give a 3-month warranty on the service work done.
- Replaced parts are covered by the manufacturer's warranty.
§ 8. Reports and complaints
- Breakdowns, faults and complaints are reported to the service department. Contact details: Contact: service department.
- Breakdowns in the Start and Optimum packages are handled in the order of reports, and we agree the date of arrival when the report is made. In the Max package a technician contacts the customer within 1 hour of the report (on working days) and agrees the date of arrival during that contact, ahead of other reports.
- We consider a complaint without undue delay and reply in writing (by e-mail).
Service packages are offered to businesses. The offer on the website is an invitation to conclude a contract (Article 71 of the Polish Civil Code); the terms for a specific machine are confirmed in the package contract.